Education and Training are NOT an Event, They Are a Way of Living at McDonald's
One More of the Success Secrets
in this
Amazing Organization
One more of the Key Elements that make McDonalds an authentic Role Model in the Business World is without a doubt, the emphasis on education and training present in the group from the very beginning.
What is Quality?
There is a concept that defines quality better than anything else: "Quality is what the customer says it is! And quality means everything in each franchise of McDonald’s.
The Hamburger University
The Hamburger University is a place to learn. Even Universities should try to learn from it! Located in Oak Brook (now a suburb of Chicago), the roots of McDonald’s, there is a complex that contains all the comfort and ambiance needed to bring in new and current franchise personnel to get acquainted or updated in the systems, methods, policies, and philosophies of the business. They train more than 5,000 members of franchises from all over the world. They have six more of those Universities.
One of a Kind in The World!
The McDonald’s Hamburger University is one of a kind in the whole World. This state-of-the-art facility founded in 1961 runs, year around, classes on many specialties, including of course Leadership and Management Strategies. As simple as it may seem, the principle here is Standardization. A good system followed by each and every one in every place where the golden arches give customers the confidence they will get what they know. The brand tells people they can trust: food quality, cleanliness, and customer service.
Hamburger University, The Largest Training
Facility in America!
Speaking of Importance of the Hamburger University: It is considered that McDonald’s is the U.S. largest training facility, - surpassing even the U.S. Army. Also a few miles from the Hamburger University there is the McDonald’s Innovation Center. In this place there are a great number of experts always working on the way to improve the processes and keep updating with the recipes and new ideas of associates from all over the World. They also help them be better prepared all the time by analyzing their daily sales.
New Products All The Time!
New products are constantly launched and standardized here so hat every store will follow through with the same quality to the consumer. This is a great responsibility. Education and Training are a key element in the success of this institution and any business should take this example.
Education and Training can turn a “regular” business into an Exceptional one.
This is the 3rd Chapter in our analysis of McDonad's
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